Contact us in the first instance to arrange a meeting - we’ll arrange to visit you in your own home and discuss the support you need.
Of course - we’d like to get to know you and explore the care services you need to offer a tailored service.
Your specific needs may change over time. We’ll arrange to sit down with you to discuss the changes you’d like to make.
We recognise the importance of building a trusting relationship between carer and client - it promotes peace of mind and security so we will do our utmost to accommodate this.
All our staff are thoroughly vetted with DBS checks undertaken and we actively work closely with our carers to support them in their work with our clients. We use a data base which is covered by GPDR to ensure all private data is secure.
Invoices will be sent monthly, either by email or post (whichever is most convenient to you) and can be sent out to whoever is arranging the payment of care. Payment should be made by bank transfer - details of which will be on the invoice.
We have a telephone helpline available from 7am to 10pm every day of the week.
Staff are trained to administer medication and we will go through all medication requirements at the initial consultation and throughout the care service programme.
We know that plans may change, so if you give us at least 24 hours’ notice of cancellation, you will not be charged. If the cancellation is due to hospital admission, there will be no cancellation fee.
